Cancellation and Booking Policy

Deposits are non-refundable if you provide less than 24 hours’ notice. However, with more than 24 hours’ notice, your deposit can be transferred to a new date but will not be refunded. For cancellations made with at least 48 hours’ notice, you’ll receive a full refund.

All hypnotherapy appointments to be paid in full at the time of your booking. If you fail to attend or do not contact me, you’ll need to pay in full for the missed session before booking another appointment under the new policy.

*Please be prompt for your appointment (no more than 5 minutes early as I may still be with a client) as treatment must commence at your booking start time. If late, you may have the treatment cut short, & still be charged for the full session.

* If you are not able to attend your appointment, please contact me asap so I can offer the appointment to someone else and to avoid charges to you.

* A phone number is required when booking, and you’ll receive a reminder text 48 hours before your appointment. After booking, you’ll be emailed a consultation form, which should be completed before attending. Another form, ‘Important Information About Your Upcoming Appointment,’ is sent to you 48 hours prior, and you must sign it to confirm you’re well enough to attend.

The remainder of your payment can be made on the day, either by cash or bank transfer. My bank details are on the “important information about your upcoming appointment’ form

Reiki courses Terms & conditions

A deposit is required at the time of booking, £50 for Level 1 & 2 and £75 for Masters. Your manuals will be emailed out to you 1 to 2 weeks before your course is due to start. Once these have been sent your deposit becomes non refundable. If for any reason you need to change the date of your course, then this deposit can be transferred if more than 72 hours notice has been given.

The course fee must be paid in full 48 hours before your course date. If less than 24 hours cancellation notice is given then you will lose the whole fee. If more notice is given then it may be transferred to another date. No refunds are given, as stated in our booking and cancellation policy.

Privacy Policy

Our privacy policy complies with the new GDPR legislation that began on 25th May 2018.

Our aim is to give you peace of mind and confidence knowing that we will manage your data correctly and explain clearly and in detail how and why we use and collect your data, and your rights.

What information do we need prior to treatment: 

We need your contact details, which includes your name, address, postcode, email and phone number, we also need your information about your health, lifestyle and age (if under16) for treatment to go ahead. 

Explanation of why we need this information: 

We need all this information to provide a safe and suitable treatment, and to allow us to make tailor made treatment plans. To comply with professional code of conduct and ethics set out by The Guild of Holistic Therapists and also for insurance purposes. We have a lawful basis for processing your personal information, meaning there is a legal reason to ask for your data because of contractual reasons. You do have the right to not share your personal data with us, but if you do not we are unable to offer you a treatment at Peace of Mind Therapies. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out treatment).

How long will we store your data: 

We must retain records for a period of at least 7 years from the date of your last treatment. In a minors case this would be 7 years after their 18th birthday.

We will not share your data: Peace of Mind Therapies will not share your information with any third parties.

How your data is stored: Your data will be stored on my computer. My computer is password protected and the clients folder is also password protected. All forms are digitised. No paper copy will be held. Any old paper copy I have will be destroyed once you fill in the new forms. You may of course take it with you to destroy yourself.

Marketing

 We do not contact clients out with their treatment period.  We do not email with special offers.  This is only done via our website and Facebook page.  You will only be contacted by us with regards to any current appointments.

You can withdraw consent at any time by clicking unsubscribe at the bottom of any emails we have sent.

If you feel we’re not handling your data correctly, you have the right to complain. If you have any questions relating to this policy or data we hold for you, please contact us in writing.

You have the right to complain if you believe we are not handling your data correctly. Please use the contact details above. If you’re unhappy with our response, you should contact the ICO (independent commissioner’s office) using the following link https://ico.org.uk/concerns/

Price List